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Thryve

Clear help, routed to the right place.

Whether something is not working, you have an idea, or you need help with your account, send us a short note and we will route it to the right Thryve alias.

Using SleepCard, Habit Cricket, Desi Blocks, Declutter!, PANAM, Tidemark or Dockie? See help for our phone and desktop apps.

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Help with our phone and desktop apps

Quick answers for each app. If yours is not here, use the form above or write to support@thryveapps.in. Purchases made in the App Store or Google Play are refunded by Apple (reportaproblem.apple.com) or Google Play.

SleepCard by Thryve

Android and iPhone

I bought Remove Ads and still see ads
On iPhone, tap Restore in the app to ask the App Store for your purchase. On Android, the app checks Google Play for it on its own; make sure you are signed in with the Google account you bought it with.
Refunds
Apple and Google take the payment, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through Google Play. If that does not work, write to us.
My sleep is not showing
SleepCard reads sleep from Health Connect on Android and Apple Health on iPhone. Check that it has permission: in Health Connect settings on Android, or Settings > Health > Data Access & Devices on iPhone.
Deleting my data
Your sleep data stays on your phone. "Delete all data" in the app settings, or uninstalling the app, removes it.

Ask about SleepCardPrivacy policyTermsApp page

Habit Cricket by Thryve

iPhone and iPad

I bought Habit Cricket Pro and it is not unlocked
Tap Restore purchases in the app to ask the App Store for your purchase, and make sure you are signed in with the Apple Account you bought it with. The same works on your iPad.
Cancelling a Pro subscription
Subscriptions are managed by Apple: on your iPhone or iPad go to Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app does not cancel it.
Refunds
Apple takes the payment, so refunds are requested from Apple at reportaproblem.apple.com. If that does not work, write to us.
Deleting my data
Your habits stay on your device and, unless you turn iCloud backup off, in your own iCloud. Reset all data in the app erases everything on the device (tick Also delete my iCloud backup to remove that too), and Delete iCloud backup in your Profile removes the iCloud copy. Export data first if you want a copy.

Ask about Habit CricketPrivacy policyTermsApp page

Desi Blocks by Thryve

Android and iPhone

I bought Remove Ads and still see ads
On iPhone, open Settings in the game and tap Restore Purchases. On Android, the game checks Google Play for it on its own; make sure you are signed in with the Google account you bought it with.
Refunds
Apple and Google take the payment, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through Google Play. If that does not work, write to us.
Deleting my data
Your progress is stored on your phone, and uninstalling the game deletes it. Play Games data can be deleted in the Play Games app settings.

Ask about Desi BlocksPrivacy policyTermsApp page

Declutter! by Thryve

Android and iPhone

I bought Remove Ads and still see ads
On iPhone, tap Restore in the game to ask the App Store for your purchase. On Android, the game checks Google Play for it on its own; make sure you are signed in with the Google account you bought it with.
Refunds
Apple and Google take the payment, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android through Google Play. If that does not work, write to us.
Moving my progress to a new phone
On Android, sign in to Google Play Games and your progress is saved to your Play Games account, so it comes back when you reinstall.
Deleting my data
Uninstalling the game deletes the progress on your phone. Cloud saves can be deleted in your Google Play Games settings.

Ask about Declutter!Privacy policyTermsApp page

PANAM by Thryve

Android

PANAM pro and refunds
PANAM pro is bought in Google Play. Manage or cancel a plan in Google Play under Payments & subscriptions; refunds follow Google Play’s refund policy.
Moving to a new phone
PANAM has no cloud backup. Save a backup file with "Back up" in the app and open it on the new phone. The file is not encrypted, so keep it somewhere safe.
Deleting my data
Everything is on your phone. Delete entries in the app, clear its storage in Android settings, or uninstall it.

Ask about PANAMPrivacy policyTermsApp page

Tidemark by Thryve

Windows, coming soon to the Microsoft Store; Mac coming soon

Activating or moving Tidemark Pro
Paste the key from your purchase email into Settings › Tidemark Pro. To move it, deactivate the old device first. A key works on 3 devices at a time, Windows or Mac.
Refunds
Email us within 14 days of buying Tidemark Pro, from the address you bought with or with your order number, for a full refund.
Deleting my data
On Windows, Tidemark keeps its history and saved scans in %LOCALAPPDATA%\in.thryveapps.tidemark on your PC. Deleting that folder removes them.

Ask about TidemarkPrivacy policyTermsApp page

Dockie by Thryve

Windows, coming soon

Can I download it?
Not yet. Dockie will be available once a signed build is ready. Questions and ideas are welcome in the meantime.
Deleting my data
Dockie keeps everything in %LOCALAPPDATA%\Dockie on your PC. Deleting that folder removes it.

Ask about DockiePrivacy policyTermsApp page