Privacy Policy

Local-first processing

Every Thryve web app (Thryve PDF, Photo, Media and Invoice) runs in your browser using WebGPU and WebAssembly where needed. That includes PDF editing, signing and redaction, conversion, compression, image tools, video and audio editing, invoice generation, and metadata scrubbing. Your documents, images, audio, and video are not transmitted to Thryve or another service.

What we collect

• Account and session data: name, email, authentication records, a profile image you choose or a sign-in provider supplies, and a provider account identifier.
• Billing and entitlements: Dodo Payments is our Merchant of Record. We receive the customer reference and purchase, subscription, and entitlement status needed to provide access; we do not receive full card details.
• Account preferences: optional account-level settings, tool defaults, favourites, and recent-tool metadata. They do not include file contents or project documents.
• Usage metering: coarse quota and entitlement usage needed to enforce the plan you use, without file contents.
• Support requests: when you use the support form, we keep your email address and the request type so we can route and answer it. The message itself is delivered by email and removed from Thryve's database once it has been sent.
• Diagnostic reports: when browser error reporting is configured, it receives technical error information. Thryve removes request cookies and headers, strips URL query values, disables session replay, and does not intentionally send file contents.

How we use this information

We use account, session, billing, preference, and entitlement data to authenticate you, provide paid access, operate your account, prevent abuse, respond to support requests, and meet legal or accounting obligations.

Google Sign-In

Google Sign-In is optional. When you choose it, Google provides basic identity information such as your email address, name, profile image, and Google account identifier. We use that information only to create or authenticate your Thryve account, link it to an existing Thryve account with the same verified email, and restore purchases and account settings across devices.

We do not request access to your Gmail, Drive, Calendar, Contacts, or other Google content. We do not use Google account data for advertising, sell it, or share it with third parties for their own purposes.

What we do not collect as product data

• The files processed by local-only tools.
• Encryption passphrases or keys for on-device features.
• Local editor files, projects, or downloaded AI models from your browser storage.

Service providers

We rely on Cloudflare for the website, Worker, and D1 database; our self-hosted Listmonk service for sending account, support and waitlist emails; Dodo Payments for checkout, billing, taxes, and payment records; Google when you choose Google Sign-In; and Sentry only when browser diagnostic reporting is configured. These providers process data only as needed to provide their respective services.

Retention, export, and deletion

Local editor files, projects, and downloaded models remain on your device until you clear them. Account preferences and entitlements are kept while your account is active. You can export the account data held by Thryve and delete your account from Account settings; local browser data must be cleared separately. Dodo retains payment records under its own legal and retention obligations.

Your privacy choices and rights

Thryve is designed to minimise personal data by architecture: the default for file tooling is processing on your device under your control. Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal data we hold about you, and to complain to the relevant supervisory authority.

You can use the in-product export and deletion controls for your Thryve account, or send privacy and data protection requests to legal@thryveapps.in. For security concerns or vulnerability disclosures, contact security@thryveapps.in.

The redaction tools in Thryve PDF and Thryve Photo are assistive: they help you find and remove personal data, but they are not a guarantee of compliance. Always review output before sharing.

Changes

We'll post any changes to this policy here and update the date above.